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Privacy Notice

Introduction and General Terms of this Privacy Policy

Soldier of Fortune Ltd. is committed to protecting your personal information when you are using services from us. We want our services to be a safe and enjoyable environment for our users. This Privacy Policy relates to our use of any personal information you provide to us through our website.

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • What information Soldier of Fortune Ltd may collect about you
  • How Soldier of Fortune Ltd will use information we collect about you
  • Whether Soldier of Fortune Ltd will disclose your details to anyone else
  • The use of cookies on the Soldier of Fortune Ltd website and how you can reject these cookies

As set out above, Soldier of Fortune Ltd is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the General Data Protection Regulations (GDPR). These laws are referred to collectively in this Privacy Policy as "data protection laws".

Information Soldier of Fortune Ltd may collect about you.

We may collect and store any or all of the following types of information:

Any personal information about any transactions carried out between you and Soldier of Fortune Ltd, including your name, address, email and telephone number as given during checkout, and order history.
Any personal information that is collected during registration to any service (such as newsletter, membership or stock notification) from Soldier of Fortune Ltd, including your name, address, email address and telephone number (optional)

No credit card or payment information is held by Soldier of Fortune Ltd, as payment is processed through our payment provider who is Secure Trading (please read and be satisfied with their policy before completing the payment) who may hold different information to ourselves which is required to complete your payment.

How Soldier of Fortune Ltd will use your personal data

Soldier of Fortune Ltd will use your personal information for several reasons including the following:

For website administration purposes, which means that Soldier of Fortune Ltd may contact you for reasons related to the service you have signed up for, eg. to notify you that a particular item in which you are interested is now back in stock.
To enable us to send to you any goods which have been purchased via the Soldier of Fortune Ltd website
To allow Soldier of Fortune Ltd to send you any paperwork related to your use of the website, eg. invoices on request
To communicate with you about the website and to send you general notifications
To allow us to deal with any enquiries and complaints made by or about you relating to the Soldier of Fortune Ltd website

We will not provide your personal information to any third parties.

We will only contact you for our own marketing where you have subscribed to our newsletter or product update notification services. If you have agreed to receive marketing emails from us and you wish you to stop receiving them you can either click the unsubscribe button on the marketing email or you can email sales@sofmilitary.co.uk and ask to be removed from any marketing.

All financial transactions performed directly on the Soldier of Fortune Ltd website are handled through our payment provider, Secure Trading.

We also offer payment by Paypal during which process customers will be redirected to the external Paypal website. In this case no financial information is sent to our website or seen by us, except those addresses used during the order process on our own site, and your email address.

With either payment method you should only provide personal information to Secure Trading or Paypal after reviewing the privacy policy available on their respective websites. Due to the nature of our business we will share your personal information with Secure Trading or Paypal only when it is necessary for the purposes of processing payments you make through our website.

Who Soldier of Fortune Ltd may disclose your personal information to

We may disclose information about you to any of our employees in order to fulfil our obligations to you. We may also be required to pass on some of your personal information to comply with our contractual obligations for instance we would need to pass address and contact details to the delivery companies we use such as the Royal Mail, Parcel Force and UPS.  The information given is to allow any order you have placed to be delivered. If there are technical issues we may pass some information to our web site designers, Flint Studios Limited, if they need the information to resolve an issue. This will only be done when it is reasonably necessary for the smooth business running of Soldier of Fortune Ltd.

When do we collect your personal data.

  • When you visit any of our web sites, and use your account to buy products, or redeem vouchers on the phone, in store or online.
  • When you make an online payment and check out as a guest (in which case we just collect transaction based data).
  • When you create an account with us.
  • When you make a purchase by phone but do not have an account or do not use an account.
  • When you contact us by any means with queries, complaints etc.
  • When you use our car park and store in Corwen which has a CCTV system which is operated for the security of both customers and Soldier of Fortune Ltd staff. These systems may record your image during your visit.

 

What sort of personal data do we collect?

If you have a web account with us  then your name, billing and delivery address, orders, receipts, email, telephone numbers. For your security we will also keep an encrypted record of your login password.

Details of any interactions with us through email, telephone or instore. For example we may collect notes from conversations we have had with you about comments, complaints, when vouchers are used etc.

If you provide any documents to prove your age, identity or membership of a group where the law requires it (passport, driver's licence and membership of a group or theatre). This may include your name, address, date of birth and facial image. If you provide a passport the data will also include your place of birth, gender and nationality.  One of the above documents may be required as proof of age to purchase an age restricted item, or as proof of membership to a group or organisation which is required to purchase restricted items.

Cookies

Cookies are parcels of text sent by a server to a web client (usually your browser) and then sent back unchanged by the client each time it accesses that server. Every time the user visits the webpage the cookie can be used to help identify them. Our cookies do not store sensitive information such as your name and address.


We use domain cookies to keep track of you whilst you navigate the Soldier of Fortune Ltd website. These do remain on your computer after you close your browser. You must therefore log off after using any restricted area of the site.

We use cookies for Google Analytics which to collects information such as browser usage, visitor numbers, new visitor numbers, shopping times etc. This information will help improve the web site.

We may also use your personal information to the extent that we are required to do so by the law of England & Wales.
Except as detailed above in this Privacy Policy, we will not provide your information to third parties.

How Soldier of Fortune Ltd secures your personal data

Soldier of Fortune Ltd takes reasonable technical precautions to prevent the loss or misuse of your personal information. We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of web sites and apps using "https" technology.

Access to your online personal data is password protected.

Your personal account  password is stored encrypted in our database and cannot be seen by us. You are responsible for keeping your password secure. We will never ask you for your password via email or any other means, any attempt of this should be treated as suspicious.

No payment card information is stored by Soldier of Fortune ltd as this is processed by our payment provider who is Secure Trading (please see their policy for payment security).

We regularly monitor our systems for possible vulnerabilities and attacks.

Changes to this Privacy Policy

We may update this Privacy Policy by posting new versions on the website. You should check this page every time you submit any personal data to ensure you are happy with any changes.

Third party websites external to Soldier of Fortune Ltd

Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and you will need to review their web sites own policies. Any 3rd party web sites will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. Soldier of Fortune Ltd accepts no responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Contacting Soldier of Fortune Ltd about this Privacy Policy

If you have any questions or comments about this privacy policy, we can be contacted via email at: sales@sofmilitary.co.uk or by post to Soldier of Fortune Ltd. Euro House. 13 Tyn-Y-LlidiartInd est. Corwen. Denbighshire. North Wales. LL21 9QX