Welcome to the Soldier of Fortune Ltd web site terms and conditions.
These terms and conditions apply to the use of the web site and by accessing this web site and/or placing an order you agree to the be bound by these terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this web site.
Use of the web site.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Our Registration You warrant that:
- The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
- You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Privacy and cookies
We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.
Age Restricted Items
Orders that include Items such as knives or replicas which are age restricted or other items which have an age restriction on the sale, will have an age verification check. The age verification is processed by Experian, by purchasing an age restricted item and ticking the box which says you agree and comply to the terms of an age check. By ticking this box on the item description you agree to an age check by experian and to the the following statement "you may undertake a search with Experian for the purposes of verifying my identity. To do so Experian may check the details I supply against any particulars on any database (public or otherwise) to which they have access. They may also use my details in the future to assist other companies for verification purposes. A record of the search will be retained”
If you sign up to the newsletter you are agreeing to us using your personal information for direct marketing purposes, this is generally new items, offers or promotions, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Soldier of Fortune, Euro House 13, Tyn-y-Llidiart Industrial Estate Corwen Denbighshire, North Wales LL21 9QX.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorre
All prices on our web site are in pounds sterling (£) and the main price shown includes VAT at 20%, also shown is the price excluding VAT. If your order is being delivered to a UK address you will be charged the main price. If your order is being delivered to an address outside of the UK or to a designated BFPO VAT free area (includes Germany and Afghanistan) you will be charged the price excluding VAT at the checkout.
Soldier of Fortune Ltd is VAT registered. VAT number 338473926
We accept MasterCard, Mastercard Debit, Visa, Visa V pay, Visa Debit (Delta), Visa Electron, Maestro and PayPal. Cheques are also accepted (cheques are only accepted for mail order, cheques will not be accepted at shows or in the store) and should be made payable to "Soldier of Fortune Ltd". Orders paid for by cheque will be delayed for 21 days to allow the cheque to be cleared, all other payment methods will be not be delayed.
We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.
All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.
With our standard service we aim to deliver goods to destinations in the UK within 2-7 working days in most circumstances. All orders placed on a Next day delivery option which we receive before 3pm will be despatched that day any orders received after 3pm will be despatched the next working day (working days are Monday to Friday). This excludes British bank holidays where there will be a one day delay.
Orders are sent by Royal Mail, Parcel Force or UPS courier service. UPS and Parcel Force will require a signature on delivery, if the delivery address is to a military barracks and providing you have provided a telephone number we will put your telephone number on the outside of the order, so if it gets delivered to the guardhouse somebody at the guardhouse can contact you to say it has arrived.
We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time that we quote for that item, please contact us. We will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
If it isn't possible to complete your order we will dispatch what we have in stock immediately and unless specified, follow up with the rest of your order within 21 days.
Unless you have chosen "Before 10 am delivery" your order will be delivered between 9am and 6pm.
Next day delivery options will be delivered the next working day, which is Monday to Friday so if you order on Friday morning it will be delivered on the Monday (unless it is a Bank holiday) only next day Saturday orders will be delivered on a Saturday.
After you have placed your order you will receive an email from us which is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case.
This does not affect your statutory rights as a consumer.
If your delivery Country applies any import or duty taxes it is your responsibility to pay these taxes and applicable fees, we can not advise on likely charges and we do not cover these in the delivery cost.
It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
The following items cannot be exported outside of the U.K. This is either because of shipping restrictions I.E. Pressurised canisters or by law.
- Cans of paint.
- Replica and Deactivated historical weapons.
- Gun magazines and inert bullets.
- Replica hand grenades.
- Cans of pressurized paint and gas lighters.
- zippo lighters are ok to send.
Description of products.
We will take all reasonable care to ensure that all the details, descriptions and prices of products on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
Our products are packaged to ensure they arrive to you in good condition, however very occasionally items will arrive damaged or with defects. If this does occur then please contact us first by email [email protected] or by telephone 01490 412225 before sending the items back.
Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned.
This does not affect your Statutory Rights
If you need to return an item
If you need to return an item to us, please contact us by e mail [email protected] first.
It is important that ALL returns from outside the UK are marked as ‘Returned goods - relief claimed’ clearly on the parcel and customs documentation along with our VAT number GB338473926.
In the event we may have sent you the wrong item we will pay the return postage, we will only the pay the postage costs if it was our fault. We will not pay the postage if you ordered the wrong size or colour. When you contact us we will advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must return the item(s) to us within 24 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all its components.
The refund will be made direct to the credit/charge card originally used to place the order. The refund will be made within 7 working days from the item having been returned to us.
Personalised items like printed dog tags and name badges cannot be cancelled or returned, unless there is a spelling mistake on our part.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery.
This does not affect your statutory rights.
Soldier of Fortune Ltd, Euro House 13 Tyn-Y-Llidiart Ind Est. Corwen. Denbighshire. LL21 9QX.
You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
This does not affect your statutory rights as a consumer.
Cancellations and alterations
Once you have placed your order, you can cancel the order until the moment it has been picked by our team. This includes orders with personalized items upto the point they have been made or ordered after which they cannot be cancelled.
When a refund is to be issued this can take up to 7 working days to complete and will be issued back to the original payment method.
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from Soldier of Fortune Ltd.
It is the responsibility of each individual for the safe and proper handling of any item purchased from Soldier of Fortune Ltd. Soldier of Fortune Ltd. accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.
Soldier of Fortune Ltd. will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:
Soldier of Fortune Ltd. Customer Service Manager.
13 Tyn-Y-Llidiart Ind Est.